B2B order fulfillment extends beyond wholesale orders. This type of business-to-business order could come from a corporate headquarters stockpiling bulk office supplies or from a janitorial company purchasing bulk cleaning supplies.
This gives you the confidence to pursue wholesale accounts with companies that have the potential to help your business grow significantly.
B2C Order Fulfillment
The majority of people associate eCommerce fulfillment with B2C (business-to-consumer) order fulfillment, which involves shipping orders to retail customers. Both B2B and B2C start by shipping bulk inventory to your fulfillment centers. Orders from consumers are typically received through your online retail store or eCommerce platforms. Your 3PL processes your B2C orders and ships packages from the warehouse to your customers.
B2B and B2C Fulfillment
B2C fulfillment, as opposed to B2B logistics, typically involves smaller packages and a higher volume of orders. Because the average consumer order weighs one pound or less, the majority of B2C fulfillment entails packages weighing no more than ten pounds. Typically, bulk orders are shipped to business-to-business customers.
B2C orders are usually shipped via common carriers like UPS, FedEx, or USPS, whereas B2B orders are usually shipped via LTL (less than truckload) freight. Palletized products may be shipped to your B2B customers by your fulfillment center.
Free shipping, in particular, aids in the growth of retail sales.
B2B customers, on the other hand, anticipate having to pay for shipping. Because you ship products in bulk, the cost of shipping per item is often lower in B2B fulfillment services than in B2C fulfillment.
The distinction between B2B and B2C fulfillment is not limited to bulk shipping. B2C packages are delivered to a customer’s home, with or without requiring a signature, whereas B2B orders, particularly wholesale orders, are more complex.
When your 3PL delivers a wholesale order to a retailer, it must comply with the retailer’s specifications. This could include difficult labeling, coding, and billing specifications. These requirements must be met by your B2B fulfillment warehouse’s systems. Furthermore, your wholesale customers may require you to use EDI, or Electronic Data Interchange, in your fulfillment.
This is a method of sending electronic business documents. EDI is frequently used by large retailers to receive shipment documentation.
Large retailers are extremely picky when it comes to receiving. If you do not follow the retailer’s protocols, you may be charged a penalty or have your shipment returned. If your eCommerce company ships wholesale orders to larger retailers, you’ll need to collaborate with a fulfillment partner to process these orders.
Is B2B logistics required for your eCommerce business?
Do you need specialized B2B fulfillment services for your online store? This is determined by the composition of your customer base. If you primarily ship to end-users, you will almost certainly require the services of a traditional third-party logistics provider.
Perhaps you ship a few wholesale orders to small shops each month. A B2B fulfillment warehouse may not be required in that case. In contrast to large-box retailers, small stores are unlikely to have stringent inbound freight requirements. Additionally, if your products are small, you can ship wholesale orders using a common carrier. Your B2C fulfillment center should be able to handle the B2B fulfillment in this case.
If you ship LTL or full truckload (FTL) orders, B2B fulfillment services may be required.
In addition, once you’ve established an account with a major retailer, you’ll need to create a B2B fulfillment protocol. It is critical to get the paperwork right — and getting it wrong is costly. If selling to large chain stores is a part of your business plan, create a B2B fulfillment strategy even if you don’t yet have those accounts. You’ll be better prepared if you get a large wholesale account.
Many online retailers are opening online wholesale stores to better serve the wholesale market. While wholesale margins are lower, larger orders more than compensate.
A few lucrative wholesale accounts can significantly boost your profits. In general, B2B sales require less customer service.
Do you want to expand your business by entering the profitable B2B market? Outsourced logistics companies can assist you in taking your company to the next level. Putting in the effort to set yourself up for B2B fulfillment is a wise long-term investment in your company.
Choosing the Best B2B Fulfillment Services
Some fulfillment centers only handle B2C or B2B shipments, whereas others can handle both. When selecting a logistics company, ensure that it provides the fulfillment services that you require. Errors in B2B shipment preparation can cost you money and even lead to the loss of a large wholesale account that you worked so hard to obtain.
Paylessprepcenter primarily fulfills B2C orders, but we can also provide B2B services to our customers. In addition, we can palletize products and ship LTL freight.
Paylessprepcenter strives to find the most cost-effective and efficient shipping options for each customer. This includes freight services that help you expedite and lower the cost of your B2B orders.
We also offer additional fulfillment services to help you meet the needs of your B2B customers.
We offer kitting and light assembly to tailor orders to your wholesale or business clients. Same-day shipping is also available for business-to-business and business-to-consumer orders at Paylessprepcenter.
We provide consistent on-time delivery and fulfillment services that increase customer satisfaction.
What kind of shipping services do you require? To discuss your options, contact Paylessprepcenter. We’d love to provide you with the same outstanding customer service that we provide to all of our clients, both B2B and B2C.